Qloapps v1.6.0.0: No language pack is available for your version (German language pack)

namaste7

Namaste,

I would like to install the German language pack for qloapps v1.6.0.0 but I receive error:

No language pack is available for your version

In version v1.5.1.0 it worked:

Localization pack imported successfully.

I know there is a download happening from the derived PrestaShop software repository.

What do you recommend in order to get the specific language pack for qloapps v1.6.0.0?

Thank you very much,

namaste7

akr

@namaste7 We have checked the installtion of language pack Germany and we did not find any issue during download or its installation.

We suggest you to try installing once again. If the issue persists, we will have to check this issue on your server. Just raise a ticket at https://webkul.uvdesk.com/en/customer/create-ticket/ and mention your server credentials there.

namaste7

Thanks @akr !

The errors are:

2 errors

    Archive cannot be downloaded from prestashop.com.
    No language pack is available for your version.

The corresponding file is:

/home/qloapps/www/hotelcommerce/classes/Language.php

The corresponding function is:

    public static function downloadAndInstallLanguagePack($iso, $version = null, $params = null, $install = true)
    {
        if (!Validate::isLanguageIsoCode((string)$iso)) {
            return false;
        }

        if ($version == null) {
            $version = _PS_VERSION_;
        }

        $lang_pack = false;
        $lang_pack_ok = false;
        $errors = array();
        $file = _PS_TRANSLATIONS_DIR_.(string)$iso.'.gzip';

        if (!$lang_pack_link = Tools::file_get_contents(_QLO_API_URL_.'/lang_pack/get_lang_pack.php?version='.$version.'&iso_lang='.Tools::strtolower((string)$iso))) {
            $errors[] = Tools::displayError('Archive cannot be downloaded from prestashop.com.');
        } elseif (!$lang_pack = json_decode($lang_pack_link)) {
            $errors[] = Tools::displayError('Error occurred when language was checked according to your Prestashop version.');
        } elseif (empty($lang_pack->error) && ($content = Tools::file_get_contents($lang_pack->download_link))) {
            if (!@file_put_contents($file, $content)) {
                if (is_writable(dirname($file))) {
                    @unlink($file);
                    @file_put_contents($file, $content);
                } elseif (!is_writable($file)) {
                    $errors[] = Tools::displayError('Server does not have permissions for writing.').' ('.$file.')';
                }
            }
        }

        if (!file_exists($file)) {
            $errors[] = Tools::displayError('No language pack is available for your version.');
        }

I checked apache logs and middleware "fastCGI process manager (php-fpm)" logs. There was no error mentioned. How can I turn on debug mode in Qloapps v1.6.0.0?

Thanks!

namaste7

shreesh

@namaste7 We've tried to reproduce the issue on our end, but we haven't been able to. We'll need to debug the issue on your server in order to resolve it.

To help us debug the issue, please raise a ticket at https://webkul.uvdesk.com/en/customer/create-ticket/.

shreesh

@namaste7
To enable debug mode, Check this post https://forums.qloapps.com/topic/399/how-can-we-run-qloapp-in-development-mode

namaste7

@shreesh

Thanks for answering me so promptly.

I can verify that the apache installation is OK because I can access the remote qloapps API server using URL "https://api.qloapps.com/lang_pack/get_lang_pack.php?version=1.6.1.23&iso_lang=de" in a test.php page.

There was a change from QloApp v1.5.1.0 to v1.6.0.0 in function downloadAndInstallLanguagePack():

v1.6.0.0:
https://api.qloapps.com/lang_pack/get_lang_pack.php?version=1.6.1.23&iso_lang=de 

v1.5.1.0:
http://www.prestashop.com/download/lang_packs/get_language_pack.php?version=1.6.1.23&iso_lang=de

It seems that the referring file of "https://api.qloapps.com/download/lang_pack/1.1.1/de.gzip" is not properly received or processed.

I think I need to go back to v1.5.1.0 if there is no solution to the language pack installation.

Any ideas?

If I have debug mode enabled how is the log file called and where is it stored?

Error message should be: "Archive cannot be downloaded from api.qloapps.com.".

Thank you!

namaste7

shreesh

@namaste7

We are still unable to recreate this issue on our end.

In order to provide you with the best assistance, we would need to further investigate the issue on your server.
Please raise a ticket at https://webkul.uvdesk.com/en/customer/create-ticket/.