Take a deposit with a booking

Thanks4that

Hi,

Is there a way to take a refundable deposit along with the booking fee?

Aman deep sharma

Yes, you can take refundable deposit along with the booking fee. The Refundable Deposit acts as a security measure and can be returned to the customer after the service is completed. You can use QloApps Service Product feature to achieve this by following these simple steps:

1) Create a "Refundable Deposit" Service Product: Set this up as a separate service product in QloApps.

2) Configure Auto Add to Cart: Change the service product settings so that it automatically adds to the cart when a user books a room.

3) Select Price Display Options: Choose how you want the price to be displayed to your customers.

4) Explore Additional Options: Feel free to adjust other settings as needed, and then save the service product.

Refer to the screenshot

Now, whenever a guest books a room that includes this service product, the refundable deposit fee will be automatically applied.

Returning the Refundable Deposit

1) When the guest checks out, follow these steps to return the refundable deposit:

2) Remove the Auto-Added Service: Remove the refundable deposit from the guest's order.

3) Adjust the Payment: In the "Add Payment" section, enter a negative transaction amount (e.g., -200 Rs) to ensure the order total is correct.

4) Process the Refund: Finally, refund the actual amount to the guest using the payment gateway they used at the time of booking. Most payment gateways integrated with QloApps have a refund feature.

Refer to the screesnhots:

If you’d like to automate this process, please create a ticket at https://support.uvdesk.com/en/customer/create-ticket/ so our team can assist you accordingly.

Thanks4that

@Aman-deep-sharma That's great, thank you every so much.