Hi @Aniekan-Akai ,

The layout.tpl file works as the main frontend layout wrapper in QloApps. The line:

{if !empty($template)}{$template}{/if}

is used to load the dynamic page content assigned by the controller, such as the homepage, CMS page, booking page, room page, etc.

In simple terms:

layout.tpl controls the overall page structure

$template contains the actual page content

header.tpl manages the header section of the website

So, for UI changes:

Use layout.tpl for overall page layout changes

Use page-specific .tpl files for content section changes

Use header.tpl for header-related customization

If you face any difficulties, kindly create a ticket with detailed requirements/screenshots so our team can assist you further:

Create Ticket - QloApps Support

Hi @pronten22 ,

Regarding your query about changing the hotel email and phone number:

Go to General Settings Open Website Contact Details Update the website email and phone number

Reference:
https://webkul.chatwhizz.com/share/screenshot/69f9d80e4a167e06db684306

Regarding your query about updating the colors of the Amenities and Contact Us sections:

You can update the colors from the file directory.
You can either:

list item Add custom inline CSS (Recommended), or

list item Modify the global.css file (Not Recommended)

File Path: themes/single-page-theme/header.tpl

References:
https://webkul.chatwhizz.com/share/screenshot/69f9dab84a167e06db6852a6

https://webkul.chatwhizz.com/share/screenshot/69f9daefe3b20906d28f4581

Regarding updating the cart color:

File Path:
themes/single-page-theme/modules/blockcart/blockcart.tpl

Reference:
https://webkul.chatwhizz.com/share/screenshot/69f9db78e3b20906d28f4840

Regarding updating the Sign In color:

File Path:
themes/single-page-theme/modules/blockuserinfo/nav.tpl

Reference:
https://webkul.chatwhizz.com/share/screenshot/69f9dc06e3b20906d28f4bdb

Regarding your query about updating the hotel name:

Go to General Settings Open Website Contact Details Update the hotel name
Reference:
https://webkul.chatwhizz.com/share/screenshot/69f9dcd74a167e06db685cb5

Regarding updating the copyright text:

File Path:
themes/single-page-theme/modules/hotelreservationsystem/copyRight.tpl

Update the website launch year in this file.

Reference:
https://webkul.chatwhizz.com/share/screenshot/69f9ddf3e3b20906d28f5547

Hi @scdoc8,

We checked this issue on our end, but we were unable to reproduce it. Additionally, none of our other clients have reported this issue so far.

This issue may be related to:

A specific server configuration
Your particular environment setup

To investigate this further in your system, we will continue the discussion and debugging in the ticket you created.

Hi @Rob ,

Kindly create a ticket so we can assist you with your requirement.

You can create a ticket here:
https://support.uvdesk.com/en/customer/create-ticket/

Once the ticket is created, we will review it and help you accordingly.

Hi @Rob ,

To investigate this properly, we request that you create a support ticket and share the admin panel access details of your website with us. This will allow our team to check the configuration and identify the cause of the problem in the Front Desk calendar.

You can create a ticket here:
https://support.uvdesk.com/en/customer/create-ticket/

Hi @bluemoon288 ,

Please hard refresh your browser and clear the cache.

Reference: Managing Translations in QloApps

If the issue still persists, kindly create a support ticket here:
https://support.uvdesk.com/en/customer/create-ticket/

Hi @Rob ,

Currently, this functionality is not available in the default QloApps.

If you would like to have this feature, you can create a support ticket here:
https://support.uvdesk.com/en/customer/create-ticket/

Hi @bluemoon288 ,

If you have any queries, you can raise them — someone from the QloApps forum community will answer your questions.

@mohamed
Hi,
The issue you're facing appears to be related to the PHP mail function, which can sometimes result in delays or failures when sending emails.

To resolve this, we strongly recommend switching to an SMTP service for sending emails, as it is faster and more reliable. This change will help ensure better email delivery and reduce issues related to payment notifications.
Additionally, to prevent timeouts during transactions, We suggest increasing the Execution time from 120 seconds to 300 seconds.

Hi @Rob ,

Minimum booking of 7 nights:
This can be achieved using the Length of Stay feature in Room type section of QloApps.

Reference

Booking allowed only on Saturday:
This functionality is not available currently in QloApps.

If you require this feature, please create a support ticket here:
👉 https://webkul.uvdesk.com/en/customer/create-ticket/

Hi @murjangroups ,

You can change the admin login URL by renaming the admin folder.

Steps:

Go to your QloApps root directory.

Rename the existing "admin..." folder to anything you want.

Reference After renaming, open the renamed admin URL in the browser.

Just type the renamed admin folder name in the browser tab to access the admin panel.

Hi @gregk ,

We acknowledge the request to retrieve the list of bookings. This enhancement is already on our roadmap and will be resolved in an upcoming release.

Hi @knakwue ,

Please enable Development Mode and share a clear screenshot of the exact error message, as this will help us identify the issue more accurately.

🔧 Steps to Enable Development Mode

Navigate to your QloApps installation directory and open the config folder.
📁 Path: /config/defines.inc.php

Open the file defines.inc.php and locate the following line:
🔗 Reference Screenshot:
https://webkul.chatwhizz.com/share/screenshot/67bf1eb55aa3df07163d5a94

if (!defined('PS_MODE_DEV')) {
define('PS_MODE_DEV', false);
}

Change the value from false to true, as shown below:
🔗 Reference Screenshot:
https://webkul.chatwhizz.com/share/screenshot/67bf1ef95aa3df07163d5aa1

if (!defined('PS_MODE_DEV')) {
define('PS_MODE_DEV', true);
}

Save the file and refresh the page.

Once done, please share a screenshot of the displayed error message.

Hi @patel ,

Kindly share the screenshot so that we can verify it.

@chiragsoni2401 I had an issue with PayPal. It was not displaying at the checkout after correct setup. Finally solved the issue: currency. PayPal supports only certain currencies. At checkout change the currency to USD and see if the issue persists.

Hi @knakwue ,

Regarding your issue — “How do we add additional fields to the customer profile?

In QloApps, we provide an addon called QloApps Custom Registration Fields, which allows you to collect customized information from your customers.

With this module, you can easily add new fields to the Customer Registration Form and gather all the information you need.

You can view the addon here:
https://qloapps.com/qloapps-custom-registration-fields/

Regarding your second issue — “How do we change all mentions of Hotel to Hostel in the application?”

QloApps provides a built-in Translation feature that allows you to modify text throughout the system.

Please follow the steps below:

Go to Localization → Translations
Reference: https://webkul.chatwhizz.com/share/screenshot/67efce91e5eb59058b5a28ac

Select the appropriate fields under the Modify Translations section
Reference: https://webkul.chatwhizz.com/share/screenshot/67efe05daf3639058f8e0639

Search for the text you want to change and update it to your preferred value
Reference: https://webkul.chatwhizz.com/share/screenshot/67efdfc2af3639058f8e061c

Save the translations.

Recommendation:
If you want to translate or update multiple terms across the entire QloApps theme, we recommend using the QloApps Google Translate module.
This module helps translate all text at once using Google Translator.

Check it here:
https://qloapps.com/qloapps-google-translate-translate-qloapps-easily/

Regarding your third query — “How do we change daily billing to yearly or half-yearly?”*

Currently, QloApps works on a per-day pricing model.
If you want yearly, half-yearly, or any custom billing cycle, please create a support ticket. Our team will guide you based on your specific requirements.

Create a ticket here:
https://webkul.uvdesk.com/en/customer/create-ticket/

Hi @iwan01 ,

To extend the booking date using the Order tab in the back office:

Reference

Click on the Edit button and update the check-in and check-out dates as needed.

Reference

@Aradhana-Singh Thanks Worked

Hi @Rajul-Garg ,

We have tested the invoice generation feature on our end, and it is working properly without any timeout or error. The issue is related to your server environment, most likely due to timeout limits, missing dependencies, or other server-side restrictions.

Regarding the mail configuration, the PHP mail function does not work properly in some scenarios.

We recommend switching to the SMTP method instead for better reliability.

To update your mail settings:
1.Log in to your QloApps Back Office.
2.Go to Advanced Parameters → E-mail.
3.Select Use my own SMTP parameters.
4.Enter your SMTP server details and click Save.
5.Send a test email to confirm it’s working.