@mohamed
Hi,
The issue you're facing appears to be related to the PHP mail function, which can sometimes result in delays or failures when sending emails.

To resolve this, we strongly recommend switching to an SMTP service for sending emails, as it is faster and more reliable. This change will help ensure better email delivery and reduce issues related to payment notifications.
Additionally, to prevent timeouts during transactions, We suggest increasing the Execution time from 120 seconds to 300 seconds.

Hi @Rob ,

Minimum booking of 7 nights:
This can be achieved using the Length of Stay feature in Room type section of QloApps.

Reference

Booking allowed only on Saturday:
This functionality is not available currently in QloApps.

If you require this feature, please create a support ticket here:
👉 https://webkul.uvdesk.com/en/customer/create-ticket/

Hi @murjangroups ,

You can change the admin login URL by renaming the admin folder.

Steps:

Go to your QloApps root directory.

Rename the existing "admin..." folder to anything you want.

Reference After renaming, open the renamed admin URL in the browser.

Just type the renamed admin folder name in the browser tab to access the admin panel.

Hi @gregk ,

We acknowledge the request to retrieve the list of bookings. This enhancement is already on our roadmap and will be resolved in an upcoming release.

Hi @knakwue ,

Please enable Development Mode and share a clear screenshot of the exact error message, as this will help us identify the issue more accurately.

🔧 Steps to Enable Development Mode

Navigate to your QloApps installation directory and open the config folder.
📁 Path: /config/defines.inc.php

Open the file defines.inc.php and locate the following line:
🔗 Reference Screenshot:
https://webkul.chatwhizz.com/share/screenshot/67bf1eb55aa3df07163d5a94

if (!defined('PS_MODE_DEV')) {
define('PS_MODE_DEV', false);
}

Change the value from false to true, as shown below:
🔗 Reference Screenshot:
https://webkul.chatwhizz.com/share/screenshot/67bf1ef95aa3df07163d5aa1

if (!defined('PS_MODE_DEV')) {
define('PS_MODE_DEV', true);
}

Save the file and refresh the page.

Once done, please share a screenshot of the displayed error message.

Hi @patel ,

Kindly share the screenshot so that we can verify it.

@chiragsoni2401 I had an issue with PayPal. It was not displaying at the checkout after correct setup. Finally solved the issue: currency. PayPal supports only certain currencies. At checkout change the currency to USD and see if the issue persists.

Hi @knakwue ,

Regarding your issue — “How do we add additional fields to the customer profile?

In QloApps, we provide an addon called QloApps Custom Registration Fields, which allows you to collect customized information from your customers.

With this module, you can easily add new fields to the Customer Registration Form and gather all the information you need.

You can view the addon here:
https://qloapps.com/qloapps-custom-registration-fields/

Regarding your second issue — “How do we change all mentions of Hotel to Hostel in the application?”

QloApps provides a built-in Translation feature that allows you to modify text throughout the system.

Please follow the steps below:

Go to Localization → Translations
Reference: https://webkul.chatwhizz.com/share/screenshot/67efce91e5eb59058b5a28ac

Select the appropriate fields under the Modify Translations section
Reference: https://webkul.chatwhizz.com/share/screenshot/67efe05daf3639058f8e0639

Search for the text you want to change and update it to your preferred value
Reference: https://webkul.chatwhizz.com/share/screenshot/67efdfc2af3639058f8e061c

Save the translations.

Recommendation:
If you want to translate or update multiple terms across the entire QloApps theme, we recommend using the QloApps Google Translate module.
This module helps translate all text at once using Google Translator.

Check it here:
https://qloapps.com/qloapps-google-translate-translate-qloapps-easily/

Regarding your third query — “How do we change daily billing to yearly or half-yearly?”*

Currently, QloApps works on a per-day pricing model.
If you want yearly, half-yearly, or any custom billing cycle, please create a support ticket. Our team will guide you based on your specific requirements.

Create a ticket here:
https://webkul.uvdesk.com/en/customer/create-ticket/

Hi @iwan01 ,

To extend the booking date using the Order tab in the back office:

Reference

Click on the Edit button and update the check-in and check-out dates as needed.

Reference

@Aradhana-Singh Thanks Worked

Hi @Rajul-Garg ,

We have tested the invoice generation feature on our end, and it is working properly without any timeout or error. The issue is related to your server environment, most likely due to timeout limits, missing dependencies, or other server-side restrictions.

Regarding the mail configuration, the PHP mail function does not work properly in some scenarios.

We recommend switching to the SMTP method instead for better reliability.

To update your mail settings:
1.Log in to your QloApps Back Office.
2.Go to Advanced Parameters → E-mail.
3.Select Use my own SMTP parameters.
4.Enter your SMTP server details and click Save.
5.Send a test email to confirm it’s working.

Hi @fabiola,

Could you please clarify which rating you are referring to?
Reference: Screenshot 1

Are you referring to this rating? If yes, this rating is visible on the Room Type page.
Reference: Screenshot 2

If this is not the one you meant, please share a screenshot of the rating you are referring to so we can check and assist you further.

Hi @Shakespeare,

This issue occurs because, starting from MariaDB 10, there are changes in how values are typecast internally. In this case, integers are being typecast to strings when fetching permissions, which leads to conflicts and results in the Access Denied warning even when the profile has all permissions.

To resolve the Access Denied issue, please refer to the following PR: https://github.com/Qloapps/QloApps/pull/1577

Hi @tciwithsophie,

Currently, there is no option to hide the "Book Now" button from the search results page.

If you would like to hide the button, please create a support ticket so our team can assist you accordingly.

Hi @jayleenkidd,

The current latest version of QloApps (v1.6.1) supports PHP 7.4 and MySQL 5.7. To install QloApps on your system, you’ll need to ensure compatibility with these versions.

Although we’ll be releasing a new version of QloApps soon, which will support PHP 8.0 and MySQL 8.0.

Hi @tciwithsophie,

Could you please let us know specifically which parts of the email content are not displaying correctly? Also, if possible, kindly share a clear screenshot of the issue to help us understand it better

Hi @Atardecer,

Thank you for the update. I’m glad to hear the issue has been resolved!

We will update you shortly regarding your concern about not receiving the password reset email.

Hi @Atardecer ,

Regarding your query – “Edit the text for 'Our Rooms'”:

Go to Admin Panel → Modules and Services → Manage Modules

🔗 Reference Screenshot

Search for “hotelroom” in the module list.

Click on Configure for the Hotel Room module.
🔗 Reference Screenshot

Edit the “Hotel Room Block Title” text.

Select the desired language, then click on the Save button.

Regarding your query – “Edit the text for 'What our Customers Say?'”:

Go to Admin Panel → Modules and Services → Manage Modules
🔗 Reference Screenshot

Search for “testimonial” in the module list.

Click on Configure for the Testimonial module.

Edit the “Testimonial Block Title” text.

Select the desired language, then click on the Save button.

After following these steps, your changes will be reflected on the website.

Hi @thiranuwat,

Regarding your query — "new user logs into the Dashboard but cannot see any menu",

This issue may be occurring because the required permissions (such as View) have not been set for the profile associated with the user.

Please recheck all the permissions assigned to the profile, especially the menu access. Also, ensure that the user is correctly assigned to that profile.

Here’s a reference screenshot :
https://webkul.chatwhizz.com/share/screenshot/6823203727c29f37d0054fd2