Hi @Chris,

Regarding your query — "Book Now button and Cart disappeared":

Please follow the steps below to resolve the issue:

Check Catalog Mode is disabled

Make sure the Catalog Mode is turned off, as it hides the booking functionality.

📎 Reference Screenshot: Click here

Steps:

a) Go to Admin Panel > Preferences > Room Type

b) Ensure the "Catalog Mode" option is disabled

Clear the cache

a) Go to: Admin Panel > Advanced Parameters > Performance

b) 📎 Reference Screenshot: Click here

c) Then click "Clear Cache":
📎 Reference Screenshot: Click here

After completing these steps, the Book Now button and cart should reappear.

If the issue still persists, please share a clear screenshot of the issue so we can assist you further.

Hi @thiranuwat,

Regarding your query — "new user logs into the Dashboard but cannot see any menu",

This issue may be occurring because the required permissions (such as View) have not been set for the profile associated with the user.

Please recheck all the permissions assigned to the profile, especially the menu access. Also, ensure that the user is correctly assigned to that profile.

Here’s a reference screenshot :
https://webkul.chatwhizz.com/share/screenshot/6823203727c29f37d0054fd2

Hi @abbasi

Yes it is live and you can use the QloApps 1-Click Upgrade module to upgrade you QloApps to its latest version.

Important Note: If you have made any custom modifications to your codebase, please ensure you create a backup before upgrading. After the upgrade process, all custom changes will be overwritten and you will need to reimplement them again.

@Aman-deep-sharma said in Email received is not clean:

we have already confirmed that emails are working fine

I never mentioned that emails are not working.

@Aman-deep-sharma said in Email received is not clean:

please let us know why you are asking for it,

I was just pointing to the unnecessary characters and deprecated elements in the HTML code of the email. Having these unnecessary characters and deprecated elements visible in the email's HTML code is not a standard practice.

Hi @bernie,

Please refer to the image given below:
screenshot_1740664566490.png

The operations statistics, such as arrival and departure data along with guest names and room numbers, are displayed under "Operations Today."

If you were referring to something else, please provide more details.

Hi @clicker,

In QloApps 1.6.1.0, the "Configuration" setting has been renamed to "Rooms" for better clarity and usability.

PayPal requires a public URL and an SSL-enabled domain to function properly. Since you are currently working on localhost, PayPal will not work in this environment.

Please try using it on a public domain with SSL (HTTPS) enabled for proper functionality.

Regarding the custom Razorpay module not showing as a payment option after checkout

the payment options on the checkout page in the front end are displayed using the displayPayment hook in QloApps.

To understand how this works, you can:

Check Hooks usage in QloApps developer docs – Visit QloApps Hooks Documentation for details on how hooks function. Review Existing Payment Gateways – Look into the code of already provided payment modules like PayPal or Bank Wire to see how they implement the displayPayment hook.

Hi @csugesh,

To resolve this issue, please refer to the following PR: PR Link.

Hi @clicker,

Please try searching again using "Cleaner" or "QloApps Data Cleaner" in the modules catalog page, ensuring there are no extra spaces in the search input.

If the issue persists, please create a ticket at UVdesk Support so our team can assist you accordingly.

Thanks!

To resolve issue on the "Book Now" page where rooms are not being added to the cart.

Use the following PR: Pr Link

@homestay-lanka Hi Amen

Thank you for your response. I successfully added the map and learned something new in the process. I had never used F12 to debug the output before, but with its help, I was able to identify the issue. I recreated the key, and it worked. Although I have recreated the MAP key a few times before, I think I may have made some mistakes in the steps previously.

Hi @kominstein ,

Yes, Cloudflare provides a CDN service, which is why the website loads faster when using a Cloudflare domain compared to one without it.

To speed up the first domain, you can configure caching mechanisms on server to enhance website performance.

Additionally, you can ask your hosting provider to improve network latency for better load times.

@litri123789

The issue might be occurring due to version compatibility with the new QloApps version.
Please create a ticket at https://support.uvdesk.com/en/customer/create-ticket/ so our team can check the issue you accordingly.

Hi @timothymuvuti,

You cannot directly make the Extra Services / Fees (tax excl) field editable.

But, you can use QloApps Service Product feature to achieve this by following these simple steps:

1) Create a Service Product Screenshot

2) Configure Auto Add to Cart: Change the service product settings so that it automatically adds to the cart when a user books a room.Screenshot

3) Select Price Display Options: Choose how you want the price to be displayed to your customers.

4) Explore Additional Options: Feel free to adjust other settings as needed, and then save the service product.

5) Attach the service product to room types for which you want it to apply.Screenshot

Also you can attach the service product to Room type from Room type page.Screenshot

Now create the Booking from Book Now page. Add the service product to the room type. If the service product is selected as "Auto add to cart" which i have mention in the 2 point you dont have to add it manually.Screenshot.

Service product will get automatically added to the cart.

You can also edit the service product price after creating the order from the order page Screenshot

To read more about the service product refer to the documentation link given

Documentation link

@Aman-deep-sharma

Noted with thanks
It may required when commercially launch the site.

Regards/

Hi @timothymuvuti,

Currently, Zambia localization pack is not available in QloApps but you can manually manage to create Loacalization pack for Zambia. Also, there can be more countries Localization pack which may be not available in QloApps .

But no need to worry you can create it by just following the steps given below:

Add a language for the country. Add currency for the country. Add taxes for the country.

However, Zambia is available in QloApps as a country shown in the Screenshot.

Kindly enable Zambia as the country so that you can use it as a country.

Refer to the following screenshots for guidance:

Screenshot 1 Screenshot 2

Hi @timothymuvuti,

Regarding your concern, we have confirmed that there is no separate localization pack available for Zambia.

However, Zambia is available in QloApps as a country shown in the Screenshot.

Kindly enable Zambia as the country so that you can use it as a country for your hotel.

Additionally, you will need to manually add the currency and language for Zambia.

Refer to the following screenshots for guidance:

Screenshot 1 Screenshot 2

Hi @timothymuvuti,

You can close the banner by clicking the cross icon in the top right corner for some time.

If you’d like to permanently remove the banner from your dashboard, please create a ticket at https://support.uvdesk.com/en/customer/create-ticket/ so our experts can assist you further.

Hi @irfan,

Yes, it is possible.

If you don’t see your payment method in the "Payment Method" field, you can simply write the name of the method, such as "Payment in Cash"

Refer to the screenshots given below:

Screenshot 1 Screenshot 2

This ensures that your order pricing will always be accurate and up to date.

Hi @Ananth,

You don't have to find the query you just need to run the given SQL in your database to fix the issue. You can do this by your own or you can ask from you host provider to execute this query on your database.

SQL query :

INSERT INTO `prefix_htl_access` (`id_profile`, `id_hotel`, `access`) SELECT p.`id_profile`, h.`id` AS `id_hotel`, CASE WHEN p.`id_profile` = 1 THEN 1 ELSE 0 END AS `access` FROM `prefix_profile` p CROSS JOIN `prefix_htl_branch_info` h LEFT JOIN `prefix_htl_access` ha ON (p.`id_profile` = ha.`id_profile` AND h.`id` = ha.`id_hotel`) WHERE ha.`id_profile` IS NULL;

But make sure to replace 'prefix' in the SQL query with your table prefix so that SQL query can run correctly. Whenever the QloApps installed you have to mention the Table prefix at the time of installation.

To find your table prefix, follow these steps:

Navigate to the "Advanced Parameters -> Configuration Information" Tab. Refer to the screenshot

Obtain the table prefix from the Configuration Information page. Refer to the screenshot

Once you've completed the above step, then merge the following PR: https://github.com/Qloapps/QloApps/pull/729