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    • N

      When reallocated a room from admin panel it is still show old room number in booking details.
      • N_work

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      N

      @shreesh Thank you, I will do..

    • W

      Installation problem...
      installation problem • • webhostinghotel

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      S

      @lafora

      This issue might occur because of server request timeout.

      Please make sure your server is configured with the recomended setting for QloApps : https://qloapps.com/install-qloapps/#section-8
      Make sure to set server max_execution_time to 500.

      If the issue still persist, do let us know.

    • G

      Admin login page is not showing
      admin login page showing • • greencoder

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      18
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      4931
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      S

      @nur
      I request you to once create a ticket at https://support.uvdesk.com/en/customer/create-ticket/ and explain the issue there.
      We will need some of your credentials to check the issue on your side.
      So we will continue discussion on this issue on your created ticket.

    • L

      Mobile home page search does not work
      mobile home page search does • • lozmg76

      5
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      5
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      1434
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      D

      Thank you very much mr shreesh, , this is very helpful, if there is anything I want to ask, I will write on another topic

    • D

      Solution
      solution • • Dizz

      1
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      1
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      574
      Views

      No one has replied

    • I

      Links in the predefined emails are wrong localised
      links predefined emails are wrong • • IBS

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      2
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      679
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      S

      Hi @IBS

      Thanks for reporting the bug, we have noted this issue.

      Also it will better if you raise these issue on our git hub repository so that in future we can provide you PR for the issue.
      Github : https://github.com/webkul/hotelcommerce

    • I

      Additional Facilities are not charged with PayPal
      additional facilities are charged paypal • • IBS

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      3
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      961
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      I

      @shreesh said in Additional Facilities are not charged with PayPal:

      process.php

      Works perfect! Thanks for great support!

      Kind regards

    • I

      Room still alloted after cancelation
      room still alloted cancelation • • IBS

      2
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      2
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      665
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      Faiz

      Hi @IBS
      In current version, the after order booking data is not managed properly so the rooms do not get free once an order is canceled.
      So you will have to go to the order which is canceled and delete the rooms in that order.

      But we are working on this issue in our new version and hopefully, you will get the solution in the upcoming version which will be launch very soon.

    • I

      No sender address in invoice
      sender address invoice • • IBS

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      590
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      S

      Hi,

      We have commented the shop_address in to show relevent info. You can uncomment the address line of code and comment out a single column to show the address (https://prnt.sc/u4tibj).

      Also you need to provide the address in the back office Preferences->store contacts (https://prnt.sc/u4tn3h)

    • I

      No notification if customer request a refund / cancellation
      refund notification • • IBS

      4
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      4
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      660
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      S

      Ok

      We are improving this process in the next version and will consider the option to send mail to admin or employees.

    • H

      Navigating to Catalog or Manage Room Type lands on blank page.
      navigating catalog manage room type • • HeartValley

      8
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      8
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      1574
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      S

      Hi @HeartValley

      To look further debug this issue we need to access your server as we are unable to reproduce it.

      If you are using public domain to host QloApps, please raise a ticket at https://webkul.uvdesk.com/en/customer/create-ticket/
      And on the ticket please share your QloApps admin Credentials and FTP details so that we can look into the issue.

    • D

      My website can not work after add a new product
      website add product • • duongledong4

      4
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      4
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      1164
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      S

      Hi @duongledong4

      We have never faced this issue in Qloapps. For this, we have to check this on your server.

      Please raise a ticket at https://webkul.uvdesk.com/en/customer/create-ticket/
      And on the ticket please share your QloApps Credentials and FTP details so that we can look into the issue.

    • B

      Not able add rooms from back office
      able add rooms office • • bizmodecreativo

      2
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      825
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      @bizmodecreativo

      To create booking from back office there is a different process.
      Please visit https://qloapps.com/qlo-reservation-system/#section-28 for the detailed process to create booking from back-office(on-desk).

    • L

      search now bar dissapeared?
      search bar dissapeared • • leentje96

      5
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      1144
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      S

      @leentje96

      Issue - Property Category->link_rewrite is empty.

      It looks like you are using accented (non-latin) characters in the city, state names while creating Hotel.
      So for this, you have to enable the "Accented URL" option from Preferences -> SEO & URLs tab https://prnt.sc/rygvjh.

      After this save the hotel again and try to search again.

    • J

      iframes are not wowkring
      iframes are wowkring • • japanou

      7
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      7
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      1342
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      J

      thanks all-- i used fixed values for the size, it is working now. For now it should be OK!

    • G

      Hotel address displays as customer address
      hotel address displays customer • • gero

      4
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      4
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      1043
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      S

      Hi @gero
      This is not a default feature of QloApps. So we cannot do it by configuring the backend of the system.
      The requirement can be achieved by customizing the system.
      So please raise a ticket so that we can discuss it through.
      https://webkul.uvdesk.com/en/customer/create-ticket/

    • l3w15

      Amenities images are not displayed on mobile devices
      amenities images are displayed mobile • • l3w15

      4
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      1327
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      Faiz

      @seuncarta said in Amenities images are not displayed on mobile devices:

      How did you access the mobile version?

      You just need to enter the back office link in your mobile browser and log in to manage your system.

    • L

      Cannot install language "Français CA (French)"
      cannot install language français french • • laserpen

      2
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      2
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      699
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      Faiz

      Hello @laserpen
      We already replied to this error on the following link. Please check it for the resolution.
      https://forums.qloapps.com/topic/120/installation-error-at-23-create-default-shop-and-languages

      Also while installing the system asks to choose the desired language. Please select the language in which you want to install the system from there.

    • O

      500 error when uploading new image
      500 error uploading image • • OP

      2
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      Votes
      2
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      804
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      S

      @OP

      Please increase the value of memory_limit to 500 once on your server and try to upload the images again.
      If the issue persists the please create a ticket at https://webkul.uvdesk.com with your Admin login details and FTP credentials.

    • O

      Add new booking Rooms not showing
      add booking rooms showing • • OP

      4
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      4
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      1153
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      Faiz

      Hey,
      Glad to know the issue is resolved!! 😀