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    • C

      Installation Error at 23% Create default shop and languages
      installation error create default shop • • CannaStaySA

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      Faiz

      To resolve the issue,

      Please set 'allow_url_fopen = On' and 'allow_url_include = On' in php.ini

      Also please make sure that there issue no issue in your internet connection because many times this error arises due to a connection problem.

      Also, make sure that your server configuration is compatible with QloApps. You can find the required configuration in this guide.
      https://qloapps.com/install-qloapps/

      Please go through the guide very carefully. And if still there is an issue then please share your FTP details and URL on which you are trying to install QloApps over the ticket.
      https://webkul.uvdesk.com/en/customer/create-ticket/

    • W

      Install will not start
      install start • • wtitler

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      2486
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      Faiz

      @squarerome please raise a ticket at https://webkul.uvdesk.com/en/customer/create-ticket/
      and share your FTP details and URL on which you are trying to install QloApps so that we can check the issue.

    • P

      An error occurred during installation...
      error occurred during installation • • pnamgay

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      Faiz

      This issue generally arises because of the sql_mode variable value of your database.
      We have resolved the issue. Please download a fresh QloApps and replace attached files in the below paths respectively.

      hotelcommerce/classes/db/DbPDO.php hotelcommerce/install/data/db_structure.sql

      After replacing the files install QloApps again.
      Hope it will be installed successfully.
      attachements.zip

    • R

      New to qlo
      qlo • • ramkumar

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      1023
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      Faiz

      Hello @ramkumar
      Right now in QloApps, the bookings are made on per night basis not on per person.
      But if you need then we can customize QloApps for you.
      Please raise a ticket so that we can discuss it further.
      https://webkul.uvdesk.com/en/customer/create-ticket/

    • A

      SQL error on query All parts of a PRIMARY KEY must be NOT NULL; if you need NULL in a key, use UNIQUE instead
      sql error query parts primary • • abcdeath

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      A

      @Faiz thank you Faiz!!!

    • O

      Email issue?
      email issue • • Oyaki

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      1151
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      Faiz

      Hi @Oyaki
      Right now when an order is created on QloApps only customer receives a mail.
      So if you want the admin to receive the mail on order creation then it will be a Paid Customization.
      Also please inform on what instances you want the admin to receive the emails.
      Please raise a ticket if you want to go for the Paid Customization.
      https://webkul.uvdesk.com/en/customer/create-ticket/

    • D

      How can I block the room?
      block room • • duongledong4

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      D

      Thanks for your suggestion. At the moment, my website is not too big, so not really need it. I will back at reasonable time.
      Thank you

    • V

      How to edit pages like about
      edit pages • • victor

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      1459
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      Faiz

      @victor Please share your details on the public forum.
      I suggest you raise a ticket so that we can check your issue and assist you in person.
      https://webkul.uvdesk.com/en/customer/create-ticket/

    • D

      How can assign the room to a hotel?
      assign room hotel • • duongledong4

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      Faiz

      Hello @duongledong4
      You can assign a room to a hotel when you create/edit the room. Once you have assigned the room to a hotel then you cannot change it.

      To assign a room to a hotel you will need to go to Catalog Tab--> Manage Room Types--> Add/Edit a room
      Now at the next page appears, go to Configuration Tab and select the Hotel.
      0_1554820545814_Manage Room Types _ Edit_ General Rooms • QloApps Booking System.jpg

    • M

      Error during installation
      error during installation • • Mikel

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      1461
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      Faiz

      Hello @Mikel
      I suggest you go through this guide carefully: https://qloapps.com/install-qloapps/
      And please make sure your server configuration is compatible with QloApps. The required server configurations are also given in the guide.

      Then try to install fresh QloApps once again.

      If still, you face any issue then please share your FTP details and the URL on which you are trying to install QloApps on the ticket.
      https://webkul.uvdesk.com/en/customer/create-ticket/

    • S

      Not able to locate admin url
      able locate admin url • • sujatha

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      Faiz

      @sujatha Yes, you can... Just change the name of the admin folder present in the hotelcommerce folder.

      Then the URL of your back end will be something like www.website.com/adminfoldername

    • P

      45% installation error
      installation error • • pnamgay

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      955
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      Faiz

      Hi @pnamgay

      You have raised the same issue on the forum before also and I have replied you there only.
      Please find my reply here: https://forums.qloapps.com/topic/84/an-error-occurred-during-installation

      And we are working on your ticket to resolve the issue.
      Please expect our response on this issue on ticket only.

      Thanks

    • K

      Accidentally Generated Robots.txt file
      accidentally generated robots.txt file • • kazuyasato01

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      718
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      Faiz

      The issue is not related to the robot.txt file generation.

      It looks like you have changed the physical URI from Preferences->SEO & URLs tab https://prnt.sc/mwd5tj. And you are using the wrong URL to access the site.

    • P

      Textarea in updating products has html tag
      textarea updating products html tag • • petrr8

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      1176
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      Faiz

      Hello @petrr8

      For the solution of this issue please replace the attached file on this path:

      hotelcommerce/modules/wkhotelroom/views/templates/hook/hotelRoomDisplayBlock.tpl

      0_1552028541858_hotelRoomDisplayBlock.tpl

      After replacing the file on the mentioned path, please clear the cache of the system. Once you clear the cache then only the changes will appear.

      To clear the cache please follow these steps:

      Goto Advanced Parameters Tab ---> Performance
      https://prnt.sc/muy7s7

      On this page you will find the button to clear the cache.
      https://prnt.sc/muy8s0

      Once you have cleared the cache the changes will start to appear on the front and you issue will be resolved.

    • A

      Dormitory Room
      dormitory room • • addmakes02

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      1052
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      Faiz

      Hello @addmakes02
      There can be two ways to manage the Dormitory Rooms one free and one Paid.

      The Free Way,
      Go to the Catalog tab--> manage room types
      Then click on Add New Product to create a room type.
      Now while creating the room types in the configuration section add as many rooms as you have beds in this dormitory.
      That is considered a bed as a room.

      But the issue in this way is if you have multiple dorms then you will have to create multiple room types in the system .And will have to manage each dorm separately.

      This will also create a problem if have listed your properties on various OTAs and want to manage them through a Channel Manager.

      That is why we suggest the Paid Way.
      We will customize QloApps for you so that it will start supporting the Dormitory Rooms.
      If you want to go for the Paid customization then please raise a ticket at
      https://webkul.uvdesk.com/en/customer/create-ticket/

    • P

      Qloapps installion on Digitaocean
      qloapps installation digitalocean • • pnamgay

      2
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      2
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      1049
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      Faiz

      Hi @pnamgay
      This issue comes because of the MySQL version.
      We are working on it and this issue will be resolved in our next version of QloApps releasing soon.

      But for now, please replace the attached file on this path: hotelcommerce/install/data
      Then try to install QloApps again, you will be able to install QloApps successfully.

      0_1551259388625_db_structure.sql

    • M

      update to last version
      update last version • • mersiuse

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      1151
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      Faiz

      Hi @mersiuse,
      You will have to install QloApps again to update your version.
      so if you do not have live data then please install the latest version of QloApps all along.
      And if you have live data and you want to update your QloApps then you can opt for our QloApps Upgrade Package.
      In this service, we will upgrade your QloApps to the latest version without any data loss.
      https://store.webkul.com/QloApps-Upgrade-Package.html

    • M

      themes
      themes • • mersiuse

      2
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      2
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      671
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      Faiz

      Hi,
      No, right now there is no additional theme for QloApps nor there are any tools to create a theme for QloApps.
      Prestashop themes will get installed on QloApps but the result will not be satisfying for you as there is a lot of difference between an e-commerce platform and hotel commerce platform.

      But we can create a theme for you. Please share your requirements with us on our ticket system so that we can assist you further.
      https://webkul.uvdesk.com/en/customer/create-ticket/

    • E

      Integrated PayPal solution is outdated?
      integrated paypal solution outdated • • enslavedeagle

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      2
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      998
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      Faiz

      Hi @enslavedeagle
      Yes, we are working on the new version of the PayPal module. We will release it with our new version of QloApps. And this will take approximately a week.
      If you can wait for the next version of QloApps then it is okay and if you want an urgent solution then we can add any payment gateway of your choice to QloApps. And it will be a Paid Service.
      So if you want to go for the Paid Service then please raise a ticket at https://webkul.uvdesk.com/en/customer/create-ticket/

    • B

      qloapp booking
      qloapp booking • • batabani

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      2
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      978
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      Faiz

      Hi @batabani
      I think you have raised two topics for the same query. I replied to you on the other topic only so please follow it.
      https://forums.qloapps.com/topic/72/qloapp-booking