@Aradhana-Kumari said in Customer Statement:

Hi @jaakoole ,

To check a customer’s due amount, you can filter it from the order details page:

Admin → Orders → Order

Click on Filter.

Enter the customer name if you want customer-wise data.

You will then see the due amount.

Reference: Screenshot

By following these steps, you will be able to find the due amount.

Thanks for the help

Hi @ronbal,

Currently, it is not possible to search for rooms across all hotels at once. You need to select a specific hotel and set the duration to check availability.

The Location Search box can be enabled or disabled from the Back Office. Please refer to the screenshot for guidance.

Screenshot 1

Screenshot 2

Similarly, the Book Now option also availbale for the Back Office, but there is no global configuration for searching across multiple hotels.

Screenshot 3

If you need further assistance, please create a support ticket here:
https://support.uvdesk.com/en/customer/create-ticket/

Our team will be happy to assist you.

Hi @ronbal,

Currently, Service Products in QloApps do not support occupancy-based pricing. You can sell service products based on quantity, but not occupancy.

You can check out our Occupancy Based Pricing Addon here:
https://store.webkul.com/qloapps-occupancy-based-pricing.html

If you would like to manage Service Products based on occupancy, please create a support ticket here:
https://support.uvdesk.com/en/customer/create-ticket/

Our team will assist you accordingly.

Hi @fabiola,

Could you please clarify which rating you are referring to?
Reference: Screenshot 1

Are you referring to this rating? If yes, this rating is visible on the Room Type page.
Reference: Screenshot 2

If this is not the one you meant, please share a screenshot of the rating you are referring to so we can check and assist you further.

Hi @Shakespeare,

This issue occurs because, starting from MariaDB 10, there are changes in how values are typecast internally. In this case, integers are being typecast to strings when fetching permissions, which leads to conflicts and results in the Access Denied warning even when the profile has all permissions.

To resolve the Access Denied issue, please refer to the following PR: https://github.com/Qloapps/QloApps/pull/1577

Hi @fassi,

Regarding your issue — Automating the management of room door access cards:

To manage room door access cards, system integration is required.
We have already developed two modules for this purpose:

QloApps Assa Abloy Smart Lock Connector – https://qloapps.com/qloapps-assa-abloy-smart-lock/

QloApps Hotek Smart Lock Connector – https://qloapps.com/qloapps-hotek-smart-lock/

If you want to integrate with another smart lock system, please raise a ticket.
You can create a ticket here: https://support.uvdesk.com/en/customer/create-ticket/

@Aradhana-Kumari
Thank you so much. It's a sensible answer and has given me another perspective on the problem. I'll read the link you provided. Thanks!

Hi @Alexander-Allan ,

The text "1 adult, 1 room" was a known issue, and we’d like to inform you that it has now been fixed.

We’re sharing the pull request (PR) that includes the necessary changes:
🔗 PR Link

You can apply the changes to the relevant file(s) as outlined in the PR.

Additionally, this and other related text issues will also be resolved in the upcoming version.

Hi @tciwithsophie,

Currently, there is no option to hide the "Book Now" button from the search results page.

If you would like to hide the button, please create a support ticket so our team can assist you accordingly.

Hi @jayleenkidd,

The current latest version of QloApps (v1.6.1) supports PHP 7.4 and MySQL 5.7. To install QloApps on your system, you’ll need to ensure compatibility with these versions.

Although we’ll be releasing a new version of QloApps soon, which will support PHP 8.0 and MySQL 8.0.

Hi @tciwithsophie,

Could you please let us know specifically which parts of the email content are not displaying correctly? Also, if possible, kindly share a clear screenshot of the issue to help us understand it better

Hi @tciwithsophie,

Just to clarify:

[hotel_hotel_name] refers to the hotel name, which is correct.

[shop_name] refers to the website name, which is also correct.

Both tags are valid and used for different purposes, so there’s no confusion—they simply serve different contexts.

Hi @Atardecer,

Thank you for the update. I’m glad to hear the issue has been resolved!

We will update you shortly regarding your concern about not receiving the password reset email.

Hi @Atardecer ,

Regarding your query – “Edit the text for 'Our Rooms'”:

Go to Admin Panel → Modules and Services → Manage Modules

🔗 Reference Screenshot

Search for “hotelroom” in the module list.

Click on Configure for the Hotel Room module.
🔗 Reference Screenshot

Edit the “Hotel Room Block Title” text.

Select the desired language, then click on the Save button.

Regarding your query – “Edit the text for 'What our Customers Say?'”:

Go to Admin Panel → Modules and Services → Manage Modules
🔗 Reference Screenshot

Search for “testimonial” in the module list.

Click on Configure for the Testimonial module.

Edit the “Testimonial Block Title” text.

Select the desired language, then click on the Save button.

After following these steps, your changes will be reflected on the website.

Hi @thiranuwat,

Regarding your query — "new user logs into the Dashboard but cannot see any menu",

This issue may be occurring because the required permissions (such as View) have not been set for the profile associated with the user.

Please recheck all the permissions assigned to the profile, especially the menu access. Also, ensure that the user is correctly assigned to that profile.

Here’s a reference screenshot :
https://webkul.chatwhizz.com/share/screenshot/6823203727c29f37d0054fd2

Hi @abbasi

Yes it is live and you can use the QloApps 1-Click Upgrade module to upgrade you QloApps to its latest version.

Important Note: If you have made any custom modifications to your codebase, please ensure you create a backup before upgrading. After the upgrade process, all custom changes will be overwritten and you will need to reimplement them again.

Hi @ttt222,

Follow these steps to resolve your issue:

Go to the Admin Panel.

Navigate to Administration → Preferences.

📌 Reference Screenshot: Click Here

Under General , disable the "Check the cookie's IP address" option.

Yes, it is possible to install QloApps without access to the external network with the default language set to English.

However, if you want to install it in a language other than English, you must first complete the installation in English. After installation, you need to import the desired Localization from the Localization tab. During this process, an internet connection is required.

Reference: https://webkul.chatwhizz.com/share/screenshot/67de42ed9e8c451099caa25d

Once the localization is imported, you can use QloApps without an internet connection.